Bilingual Claims Assessor

The Group Benefits Life Claims team is looking for a customer-focused, forward-thinking individual with strong decision-making abilities to join the team as Group Life Claims Assessor. Reporting to the Associate Manager, Life Claims, you will be responsible for the overall review, assessment, calculation and final decision on Group Life, AD&D, Survivor Income claims, as well as Compassionate Assistance Program Loans. Your ability to demonstrate empathy for grieving families, while maintaining a level of professionalism and customer focus is a must in this role.

Review of plan member or dependent coverage and eligibility Confirmation of the contract provisions in effect for each claim Verification of enrolment and beneficiary information Review of proof of death (loss) documents Review of supporting medical olice nvestigative reports Calculation of eligible benefit Preparation of claims system records, vital to record and pay the claim. Communicate decisions to claimants or beneficiaries, and group clients Assist plan sponsors with queries regarding beneficiary appointments on enrolment, and requirements for submission of claim Provide support to beneficiaries/family members in acquiring necessary documentation.

Experience in the insurance industry, preferably in Group Benefits and Life/Disability claims. Knowledge of medical terminology and contract interpretation. Strong communication, judgment, analytical, organizational, and decision-making skills. Ability to demonstrate empathy and provide exceptional client service. Proficiency with Microsoft Office (Outlook, Teams, Word, Excel). Proven ability to prioritize workload, meet deadlines, and work independently or collaboratively. Adaptable, risk-aware, and able to perform effectively in a fast-paced environment.

Fully bilingual (French/English):
The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team:
We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock…