Sr Field Service Technician

Overview

Join Our Team as a Production Print Field Service Technician! Are you passionate about providing top‑notch technical support and problem‑solving within the production print environment? We’re searching for a skilled technician to become a vital part of our innovative team. If you thrive in a fast‑paced, forward‑thinking setting and possess a talent for troubleshooting, we’d love to hear from you.

• Perform on‑site maintenance and repairs for production print equipment.
• Diagnose and resolve technical problems promptly to minimize downtime.
• Conduct regular inspections and implement preventive maintenance procedures.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate closely with clients, delivering outstanding customer service.
• Provide on‑site service of MFPs and maintain parts, records, and KPI targets.
• Lead referrals, assist with customer assessments and solution design (10% of time).
• Perform break‑fix and customer support work (90% of time).
• Seeks opportunities to improve territory parts budget and inventory control.
• Travel within Canada, maintaining valid travel documents and a valid driver’s license.
• Standby and after‑hours work may be required, including after‑hours travel and weekend stays.

• Demonstrated experience in servicing and repairing production print machinery.
• Proficient in mechanical and electrical troubleshooting within a production print environment.
• Familiarity with a variety of production print technologies and systems.
• Exceptional communication skills and strong customer‑service orientation.
• Ability to work independently and adapt to diverse client environments.
• Must be positive, outgoing, self‑motivated, and committed to building and maintaining strong customer relations.
• Own vehicle with valid insurance and driver’s license in good standing.
• Training may require after‑hours travel and stay‑overs including weekends.

• Network Skills
  :
  Install and troubleshoot basic printing and scanning solutions;
  Microsoft OS peer‑to‑peer and client‑side server environments; familiar with printing from common business apps.
• Solutions Knowledge
  :
  Basic understanding of the solutions portfolio.
• Product Knowledge
  :
  Excellent working knowledge and certification of production systems.
• Color Skills
  :
  Working knowledge of calibration and RIP configurations.
• Communication Skills
  :
  Excellent verbal, written, and interpersonal abilities.
• Mentoring and Instruction
  : 10% of time based on technical expertise.
• Pre/Post Consulting Ability
  :
  Moderate.
• Working Directions
  :
  Requires limited assistance for more difficult problems.

• Opportunity to work with cutting‑edge production print technology.
• Competitive compensation and comprehensive benefits package.
• Supportive and collaborative team environment.
• Continuous learning and growth opportunities.
• Contribute to the success of an industry leader.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status, or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d’opportunité égale.