Electric Vehicle Field Service Technician NB

Position Summary

A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV Vehicles. This individual will diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify possible performance related concerns as well as to study vehicle utilization; accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers;

provide technical support for sales and marketing efforts; perform field upgrades or retrofits; facilitate tool and parts warehousing. With assistance from the Service Team, the Service Technician will plan and execute a complete Service strategy for the region.

• Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
• Represent Orange EV in the utmost professional manner
• Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs
• Accurately record all service activity in the service record-keeping system
• Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
• Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing
• Evaluate conversion vehicle candidates and prepare a thorough report on the condition
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs
• Provide a secure remote location for tools, parts, and other necessary items
• Deliver Operator and Maintenance training in addition to sales and business development support
• Travel as required for initial training and to ensure service team goals and customer needs are met.

• High School Diploma; related technical degree preferred
• Travel as required for initial training and to ensure Service Team goals and customer needs are met
• 1 or more years’ experience in the automotive or electrical industries
• Intermediate to Advanced level experience with MS Office Suite, including Excel, Word, and TEAMS.
• Knowledge of principles and processes for providing superior customer service
• Analytical approach to problem solving
• Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75-100 lbs
• Ability to squat, sit, lie under, or climb on the vehicle routinely
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them according to a schedule
• Ability to execute and follow through on instructions given by the supervisor
• Ability to articulate clearly when writing, including composition, spelling, and punctuation.

Orange EV is an Equal Opportunity Employer and seeks diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity

Un technicien de service sur le terrain régional sera chargé d'effectuer les activités de service sur le terrain pour tous les véhicules électriques Orange locaux. Cette personne sera en mesure de diagnostiquer, de réparer et de fournir une analyse des causes profondes; évaluer les données du système de surveillance à distance pour identifier les éventuels problèmes liés aux performances ainsi que pour étudier l'utilisation des véhicules;

enregistrer avec précision tous les travaux de service et élaborer des rapports pertinents; col laborer avec les clients et les fournisseurs de services tiers; fournir un soutien technique pour les efforts de vente et de marketing; effectuer des mises à niveau ou des rénovations sur le terrain; faciliter l'entreposage des outils et des pièces. Avec l'aide de l'équipe de service, le technicien de service planifiera et exécutera une stratégie de service complète pour la région.

• Comprendre le véhicule complet au niveau systémique/composant pour diagnostiquer et réparer efficacement et efficacement
• Représenter Orange EV de la manière la plus professionnelle
• Utiliser le système de surveillance à distance et le…