National Operations Manager, Facility Management Office
Job in
Moncton, New Brunswick, Canada
Listing for:
BGIS
Full Time
position
Listed on 2026-01-03
Job specializations:
-
Management
Operations Manager, Program / Project Manager, General Management, Business Management
Job Description & How to Apply Below
Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
Further information is available at
We are looking to hire a full-time National Operations Manager! This position can be held hybrid from any of our BGIS offices in Canada.
SUMMARY
The National Operations
Manager, FMO is responsible for the effective management of a team of Facility Service Managers. Specific responsibilities include but are not limited to:
Driving team engagement to ensure achievement of all requirements, process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.
KEY DUTIES & RESPONSIBILITIES
People Leadership
People leadership responsibilities include but are not limited to:
Manage a team of Facility Service Managers assigned to various accounts supported by BGIS.Responsible for people-oriented activities including but not limited to employee engagement, development, and performance management, hiring and retention, compensation recommendations.Ensures each of your team member’s work is performed in accordance to all internal and external requirements.Maintain current awareness and knowledge of all applicable regulations and requirements and ensure your team is made aware of the specific regulations and requirements that apply to their individual portfolios.Establish annual objective setting with your team and conduct semi-annual and annual performance reviews.Operations Management
Foster relationships with BGIS client directors to ensure your team adheres to terms and conditions in the specific Master Service Agreements set forth by the client.Collaborate with relevant concerned parties to review, develop, refine, and implement processes and standard operating procedures.Be fully functional with BGIS technologies to achieve greater efficiencies and productivity.Maintain current awareness and ensure compliance with all applicable regulations and requirements.Monitor and drive team performance to ensure achievement of service level agreements and performance metrics.Responsible for your team’s ability to process vendor invoice approvals, purchase order approvals, and correction of invoice errors in a timely manner and will be BGIS’ finance teams point of escalation when invoice approval dates are missed.Responsible for ad hoc reporting requirements set forth by customers and agreed to by BGIS.Foster good relations with BGIS Technical Services Team and ensure that FM team prioritizes the dispatching to them prior to 3rd party vendors.Investigate and resolve operational issues that are not resolved by your FM team.Act with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.Strategic Leadership
Expansion of Facilities Services business, including hands on on-boarding of new clients and providing strategic leadership and insight to the accounts they support.Providing monthly reporting to the accounts that they support.Driving continuous improvement and process improvements.Other duties as assignedKNOWLEDGE & SKILLS
MINIMUM EDUCATION:
Community college diploma or equivalent training (. RPA, CET).JOB-RELATED
EXPERIENCE:
More than five years up to ten years.5 to 10 years of facility management experience, with at least 5 years at the supervisory or management level.In-depth knowledge of applicable regulatory requirements and maintains current awareness.Ability to lead and engage a team of experienced as well as junior facility managers and drive performance to ensure all requirements are achieved.Strategic thinker.Skilled at time management and fostering a like-minded team that take ownership of their portfolios and understand that afterhours and weekend responses are…
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