Supervisor, Operations

Postmedia is a Canadian news media company representing more than 110 brands across multiple print, online and mobile platforms. Award-winning journalists and innovative product development teams bring engaging content to millions of people every week whenever and wherever they want it.

This exceptional content, reach and scope offers advertisers and marketers compelling solutions to effectively reach target audiences. We are always on the lookout for talented individuals to join our team.

We are looking to hire an Operations Supervisor for our Parcel Delivery Services Facility in New Brunswick.

The Operations Supervisor is responsible for directing the daily activities of the warehouse, including labour scheduling, supervision and the proper utilization of manpower, equipment and space for the safe, high-quality and productive delivery of parcels to the client.

• Direct the operations of the warehouse personnel to achieve outlined objectives, organize daily meetings / regular communication to establish clear, ambitious and attainable goals across operations, quality and service, QSHE, profitability, etc.
• Develop and direct work plans to ensure appropriate staffing levels at all times, including long range planning of labour needs based on customer sales forecasts and Management input;
• Together with the Distribution Center Manager, establish and ensure the execution of operational procedures for activities such as verification of incoming and outgoing shipments, scanning of inbound parcels, sortation to route level, handling and disposition of materials and inventory accuracy, and driving active safety programs
• Develop and direct programs to ensure the efficient and cost-effective operation and utilization of the facility and of all warehouse equipment, identify and pursue continuous improvement opportunities, and together with the Distribution Centre Manager implement a “lean” culture.
• Develop, implement and direct programs to ensure the safety of all personnel, equipment and property according to company policies and procedures, ensure a culture of safety throughout the organization, and monitor safety, physical security and operational metrics on a daily, weekly and monthly basis
• Continuously assess, train, coach, mentor and develop personnel both informally and through formal training programs, provide job performance based feedback
• Ensure that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met
• Comply with all Quality, Health, Safety & Security programs to ensure the safety of all personnel, equipment and property
• Strive for continuous improvements in all facets of warehouse operations
• Ensures positive customer service relations with a variety of internal customers, external vendors, and government regulators
• Report operational issues and IT issues
• Other duties that may be assigned
• Conduct business with honesty, trustworthiness and respect in all actions and behaviour
• Support, mentor, and coach Supervisors to build talented teams who deliver exceptional customer experiences
• Coordinates recruitment process for operations
• Motivate and develop Team Members by providing regular feedback, documenting performance, and completing on-time performance appraisals
• Coach and train supervisor management to maintain the highest level of personal and team productivity by ensuring strong technical skills and on-going product knowledge
• Ensure all SOP’s and company policies are implemented and consistently communicated and executed
• Ensure that Team Members understand and comply with company…