Job Description & How to Apply Below
Drive transformative hospitality for North America's mid-market with Cloudbeds as a Mid-Market Onboarding Lead. Focus on onboarding independent hotels and multi-property groups for seamless transitions.
As the Mid-Market Onboarding Lead, you'll oversee a team dedicated to delivering outstanding customer onboarding experiences.
Your role involves managing Onboarding Project Managers and Mid-Market Coaches, ensuring effective transitions for clients migrating from other systems like Opera. This player-coach position allows you to maintain direct engagement with significant accounts while cultivating team efficiency and productivity.
Key Responsibilities:
• Lead and develop a regional team of onboarding experts
• Enhance customer-facing quality through coaching and reviews
• Oversee strategic North American accounts during onboarding
• Coordinate optimal account assignments based on complexity
• Act as the primary escalation point for at-risk onboardings
Requirements:
• 5+ years in hotel operations or hospitality technology
• 2+ years managing customer-facing onboarding teams
• Strong knowledge of North American hotel operations
• Consultative communication style with stakeholders
• Project management experience in concurrent projects
Elevate hospitality operations through expert onboarding leadership and a consultative approach with Cloudbeds.
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