Global Expansion Strategy Manager
Job Description & How to Apply Below
Lead Affirm's global expansion as a Senior Manager for Programs and New Initiatives. Drive customer operations strategy across diverse markets while managing complex service delivery programs.
At Affirm, the Operations team is pivotal in ensuring excellent customer experiences and operational excellence. In this senior role, you will oversee the servicing operating model's evolution, leading cross-functional teams and setting strategic objectives for international initiatives. Your strong business acumen will help you navigate ambiguities and ensure effective execution across markets.
Key Responsibilities:
• Own strategy for global customer operations and product scaling
• Establish and modify operational policies and procedures
• Lead and develop multi-disciplinary program and service delivery teams
• Drive large-scale cross-area operational initiatives
• Collaborate with product and engineering teams for program success
Requirements:
• 12+ years with 5+ years in leadership roles
• Experience in global customer experience operations
• Deep expertise in program and process management
• Strong knowledge of customer care and merchant operations
• Proven ability to influence senior stakeholders
Contribute to Affirm's ambitious growth by spearheading vital international servicing strategies.
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