Manager, ATS Learning Delivery term

FIR Service Delivery

English / Anglais

English is required / L'anglais est requis

On site / Sur place

L2 Zone B

Commensurate with Experience / Selon l'expérience

The Manager, ATS Learning Delivery is the key leadership contact responsible for managing the implementation and delivery of all Air Traffic Services (ATS) Learning products and services within the Flight Information Regions (FIRs). The role is critical in ensuring all ATS professionals and Operations employees receive the training required for safe and effective service delivery. The role ensures that all training is delivered in accordance with applicable regulations and corporate policies, procedures and directives in order to support safe, reliable, compliant and efficient ATS Service Delivery.

The Manager serves as the primary link between the FIR management teams, ATS Learning, and other stakeholders to ensure continuity of service and evolution of NAV CANADA's training programs and services. The role provides strategic consultation and planning services on a wide range of ATS Learning programs and services in the field including the development of the ATS Training plan, implementation of Air Navigation System (ANS) Technology products, ATS continuous learning and skill maintenance requirements, resource management, and project planning.

The Manager serves as a learning culture and business champion, change agent, and strategic partner to regional FIR employees and management. The role is responsible for advising regional management and employees on strategic and tactical training direction and ensures that the regional needs are reflected in the delivery ATS Leaning programs and services.

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

• Lead a large, diverse team of represented employees by creating a positive and collaborative work environment.
• Be a motivational coach and mentor to other managers and peers.
• Ensure the teams provide effective and high-quality training to all learners within the system and that all employees have required competencies in order to comply with regulatory requirements.
• Work with stakeholders to address performance or behaviour that may require discipline.
• Develop and implement tactical and strategic plans to improve ATS Learning Delivery performance that are aligned with organizational and corporate strategies.
• Ensure that the delivery of all ATS Learning products and services align to regulatory standards, corporate policy, and approved procedures, guidelines, and directives.
• Establish and conduct regular management reviews of goals, objectives, and performance indicators for area of responsibility within ATS Learning.
• Identify and provide direction on the implementation of new programs and services to contribute to ATS Service Delivery improvements, including progress against corrective actions and technology enhancements.
• Work effectively and in a highly collaborative fashion with local FIR management, peers in other FIR's, and national ATS Learning to deliver services, influence change, and build support for programs.
• Develop and maintain relationships with internal and external stakeholders including Transport Canada, FIR leaders, and union representatives.
• Review and manage the operational and budgetary plans, allocate and manage material, financial, and human resources to meet future business needs and priorities.

• Bachelor's degree or equivalent experience.

• At least 10 years of relevant experience in the industry with at least 5 years of related supervisory/management experience.
• Proven leadership experience in an operational environment managing diverse teams, both on-site and remote.
• Project and program management experience which includes organizing, planning, and executing large-scale projects from vision through implementation.

• Experience in various training and qualification methods; extensive knowledge of learning theory within an operational environment.
• General understanding of ATS standards, processes, and technology.
• Understanding and application of the Collective Agreements, HR…