Regional Field Inspection Manager

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

• Driven Way builders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

OPENLANE is seeking a Regional Field Inspection Manager to lead inspection delivery across an assigned region. This role is accountable for inspector quality, productivity and service reliability, ensuring inspections are completed accurately, efficiently and in line with OPENLANE standards. You will manage inspectors and partner with Inspector Regional Leads to coach performance, close gaps and maintain consistent execution across the region’s markets.

The ideal candidate is a strong people leader who uses data to make decisions, holds teams accountable and builds trusted relationships across Operations, Sales, Scheduling, Quality Assurance and Arbitration.

• Accountable. You set clear expectations, measure results and follow through on commitments.
• People-focused. You coach, recognize strong performance and address gaps directly and fairly.
• Analytical. You use quality, productivity and operational data to identify trends and guide action.
• Collaborative. You work across teams to balance capacity, service reliability and customer needs.
• Operationally disciplined. You build consistent processes and ensure teams follow them.
• Customer-minded. You understand how inspection quality and responsiveness affect dealers, Sales and the marketplace.

• Lead inspection operations across the assigned region, with accountability for quality, productivity, capacity and service reliability.
• Manage and develop inspectors by setting goals, coaching performance, completing reviews and taking corrective action when required.
• Partner with Inspector Regional Leads to run a consistent performance cadence across the region using scorecards, field observations and quality and productivity data.
• Lead regional workforce planning, hiring, onboarding and training to align coverage and scheduling capacity with dealer demand.
• Work with Sales and Scheduling to communicate constraints early, resolve service issues and protect dealer commitments.
• Partner with Quality Assurance, Arbitration, Product and Technology to address recurring defects and improve inspection tools and workflows.
• Standardize best practices across markets in the region and report performance and operational risks with clear owners, mitigation plans and timelines.

Your work is performed remotely from the Toronto area, with regular travel to dealerships and field locations within the assigned region. Must have a valid driver’s license and the ability to travel regularly for field visits. Ability to work remotely from the Toronto area while supporting a multi-market regional operation.

• 3+ years of operations management, field operations or a related leadership role.
• Experience managing employees across multiple locations or markets.
• Demonstrated experience setting expectations, coaching performance and holding teams accountable.
• Strong analytical skills and the ability to use operational data to identify issues and…