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Job Description & How to Apply Below
In this role, you will oversee a team of Technical Support specialists focused on diagnosing and troubleshooting Medium Voltage Products. Collaborating with regional teams, your leadership will enhance efficiency, customer satisfaction, and management processes. In addition, you will also supervise support for products in French Canada and contribute to customer training and installation discussions.
Key Responsibilities:
• Develop and implement integrated support strategies for products
• Supervise engineers responding to complex support issues
• Communicate with Product and Quality Management teams
• Engage team members in continuous improvement projects
• Ensure technical support engineers are updated on product changes
Requirements:
• Bachelor's Degree or equivalent work experience
• Ability to travel up to 10% for team support
• 2+ years of management experience preferred
• Experience in Medium or Low Voltage Drives beneficial
• Strong issue resolution and KPIs establishment skills
Lead your team to enhance product support and customer satisfaction in Medium Voltage products at Rockwell Automation.
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