Final Mile Customer Experience Manager

Strengthen Arhaus customer delivery experiences through final mile leadership, service recovery, and partner performance management. Maintain dependable execution at each designated hub.

The Final Mile Manager provides local oversight of hub operations while ensuring delivery service meets Arhaus standards. This manager monitors customer satisfaction, on-time performance, returns, exchanges, and delivery failures. The position requires independent decisions, conflict resolution, changing priorities, and collaboration with store management, 3PL providers, and internal partners to resolve issues and improve practices.

• Ensure required delivery deadlines and service standards are met
• Monitor delivery experiences and investigate customer escalations
• Provide resolution and root cause for delivery failures
• Identify improvements and share best practices across locations
• Attend store visits and ride-behinds using a personal vehicle

• Knowledge of logistics or home delivery operations
• Self-starter able to work independently with limited supervision
• Ability to manage competing priorities and time effectively
• Valid driver's license and reliable transportation
• Ability to carry and move furniture up to 150 pounds

Apply customer-focused leadership, conflict resolution, and delivery analysis to support consistent Arhaus final mile performance.