Service Leader

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Our elevators, escalators, and moving walks safely transport more than two billionof us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible,inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect bothamong colleagues and for the world around us.

By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler product scan be found in many well-known buildings throughout Canada, including

Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

The Service Leader manages the district’s EI activities and field resources related to the ongoing maintenance, repair, and retention of existing equipment within the portfolio, while partnering with the sales team as required. This work is conducted in a manner that supports sustainable profitability, continuously improves customer satisfaction, and advances the region’s strategic business objectives.

Health & Safety (H&S)

• Ensure compliance with all safety and health guidelines for EI Field Team members
• Organize and manage risk evaluation, prevention plans, and safety training
• Monitor and coordinate the application of safety standards and safe working practices
• Manage and complete compliance activities, including CPSIs, CATs, NCs, and DLFIs, for the responsible portfolio in partnership with the FQE Business Partner
• Ensure the execution and documentation of periodic safety inspections and corrective actions, including AHJ and consultant reports, for the responsible portfolio

Preventative Maintenance Fulfilment and Efficiency

• Ensure the management and fulfilment of preventative maintenance activities in line with defined time frames for the responsible portfolio

Technical Support and MTBC Management

• Support route mechanics and Adjusters, where applicable, in raising necessary Technical Field Support (TFS) requests to prevent downtime, return units to service, and identify engineering solutions
• Monitor MTBC and take action to prevent sick units, seeking TFS support where required

O  (Offer-Based Repairs) OiT & Execution

• Drive and convert mechanic-raised repair requests and upgrade recommendations into Offer-Based Repairs (O ) to achieve Order Intake (OiT)
• Coordinate and ensure timely execution of OBRs to meet or exceed OR and C1 targets

Manage Major Repair Service Activities(where applicable)

• Raise necessary major repair requests (RRs) with the Major Repair team
• Where applicable, manage Major Repair teams to ensure units are repaired and returned to service within agreed customer time frames

Coordinate Payroll KPIs

• Process and drive efficient daily mechanic payroll accurately and in line with BDPs

Contract P&L Management

• Monitor contract profitability, identify loss-making contracts, and intervene with Account Managers to restore profitability

Customer Relationships & Satisfaction

• Build and maintain strong customer relationships
• Support customer satisfaction by managing and resolving escalations efficiently

Training & Development

• Track and support the training and certification of EI mechanics
• Ensure technical training plans are executed and adapted as needed

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