Localization Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:
No global movement springs from individuals. It takes an entire team united behind something big. Airbnb helps anyone belong anywhere as the world’s largest community-driven hospitality company. Every day, we connect thousands of guests and hosts online, leading to meaningful experiences in the real world. We’re helping people live like locals in parts unknown while breaking down cultural barriers and bringing people together.

Do you wake up everyday asking yourself how you can impact the creation of a truly local experience that delights global users? Do you love working with content, design, marketing and engineering teams? Do you want to be part of one of the teams that is actively working on bringing to life Airbnb’s mission, where everyone can belong anywhere? Do you love working in a fast-paced, fun, fast-growing company?

Do you like to work in a multicultural team? Do you love owning the localization strategy for your market? The Localization team at Airbnb is looking for an experienced Localization Manager, Canada.

The Difference You Will Make:
Airbnb is expecting the biggest travel rebound of the century with COVID receding world wide and fully reopening cross-border travel. Airbnb has been reinventing itself as a consequence of IPO and the post pandemic world. Airbnb Marketing and Product strategy has evolved and is becoming more sophisticated and demanding. As a consequence the Localization team has been growing fast with the company and steadily evolving and increasing our scope, impact and influence.

A Typical Day:
Airbnb’s Localization Manager role and responsibility goes beyond the traditional focus of ensuring quality of translated content:

Partner closely with Country Manager, Marketing Manager, Legal Counsel, Business Operations, Policy and Communications Manager to devise business strategies that align with Airbnb’s goals in your market

In addition to being the linguistic and cultural expert for the region/market, proactively share roadmap and intent behind product updates to utilize and adopt global strategy to the target market

Identify and understand market expectations, crafting language strategies that offer users an authentic native experience in Canada

Provide linguistic and cultural expertise in developing strategy to drive international growth, proactively influencing stakeholders to deliver the best possible user experience to the global community

Own and drive localization of Product naming and Creative copies, engaging and representing local teams to build Airbnb’s brand in international markets

Initiate and drive conversations with central and local teams to influence product changes to support market needs

Actively research the needs of Airbnb international users in collaboration with Consumer Insights and Research team

Understand challenges in the localization process and lead localization quality improvement initiatives at the language and team level

Take ownership of the strategy to help achieve excellence in localization quality across all platforms

Ensure translation and QA vendors deliver high quality service that align with Airbnb’s standards. Assess vendor metrics to identify issues or trends, and drive improvements

Coordinate language feedback from both users and Airbnb employees

Develop and maintain linguistic and cultural standards and guidelines

Support content copywriting…