Parts Advisor

Overview

Work & Play is currently seeking a Parts Advisor to join our locally-owned trailer dealership. This role is ideal for someone who is dependable, customer-focused, and mechanically inclined, with the ability to help customers find the right parts and solutions for their trailer, RV, towing, and service-related needs. The position combines parts counter service, phone inquiries, special orders, inventory support with a strong emphasis on accuracy, product knowledge, and clear communication.

We value someone who is approachable, organized, willing to ask questions, and able to stay productive during slower periods by helping with inventory, showroom upkeep, cycle counts, and follow-up tasks. This is a stable, full-time position within a small team, best suited to someone interested in long-term employment and taking pride in helping customers, supporting the shop, and keeping the parts department running smoothly.

• Minimum 2 years of parts, dealership, automotive, RV, trailer, or similar experience
• Mechanical aptitude and willingness to learn trailer parts, towing products, axles, brakes, and related systems
• Strong customer service skills and professional telephone manner
• Comfortable using computer programs, inventory systems, and point-of-sale software
• Accurate and detail-oriented with parts lookups, orders, invoices, and special orders
• Dependable, punctual, and able to stay productive during slower periods
• Capable of meeting the physical demands of the role, including lifting up to 50 lbs
• Bilingual French and English a strong asset

• Assist customers at the parts counter and over the phone with hitches, axles, RV parts, trailer parts, accessories, and related products
• Handle parts inquiries, quotes, follow-ups, special orders, invoicing, payments, and returns
• Look up parts, confirm availability, and provide accurate information to customers and staff
• Coordinate with sales, service, reception, and other departments as needed to support daily operations
• Restock shelves, set up displays, assist with inventory/cycle counts, and help maintain a clean, organized parts area

Work & Play offers a stable, full-time Monday to Friday schedule from 8:00 AM to 5:00 PM. Compensation is competitive and based on experience, and employees are eligible for a comprehensive perks plan after the probationary period. Additional perks include an Employee Family Assistance Program, work boot reimbursement, a store discount, and a weekly employee snack program.

In business since 1991, Work & Play Moncton is one of the Maritime's largest retail trailer dealers, parts retailer, and full service trailer and RV repair shop. We sell and service quality utility, enclosed, dump, equipment, camper, gooseneck, snowmobile trailers, and more. We also provide sales and service of hitches, Dexter Axles, Boss plows and a range of vehicle and camping accessories.

We are a family-owned business that values long-term relationships with both our customers and our staff, and we take pride in providing knowledgeable, friendly service.

Pay:
From $22.00 per hour

• Casual dress
• Disability insurance
• Discounted or free food
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

• Please briefly describe your previous parts experience, including the type of business or department you worked in and the kinds of parts/products you handled.
• Are you able to work 8:00AM-5:00PM, Monday to Friday?

parts: 2 years (preferred)

French (preferred)

In person