Department Second Front End

Requisition : 195866
Career Group: Store Careers
Job Category: Retail - Front End
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: New Brunswick
City: Moncton

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, Fresh Co, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

Responsible to support the front end manager in the overall operation of the front end department including providing management and leadership to Front End staff . Ensure operational excellence in retail merchandising, inventory management, and customer relations. Work closely with the Front End Manager to coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results.

Actively contributes to an environment of employee and customer engagement.

Here’s where you’ll be focusing:

People Leadership

• Create a coaching and development culture for all department employees, which embraces a passion for food
• Manage department personnel which includes scheduling, recruitment, performance management and training
• Responsible for ensuring the communication of operational requirements/changes to front-end department employees

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Provide customer service to meet customer needs
• Merchandises front end racks and fixtures along with ordering of product
• Order and maintain inventory
• Process and resolve customer concerns and requests
• Execute winning conditions
• Execute SMART Initiatives

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered
• Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained

Financial

• Perform department administrative duties as required
• Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs
• Balance cash office according to company policies and procedures
• Perform negative tracking procedures through Navistor
• Identify and correct cash discrepancies
• Perform payroll functions
• Personal/ Professional Development
• Thoroughly understand all relevant company programs, attend training as required
• Maintain knowledge of current industry trends
• Employee Engagement
• Be known as the employer of choice by actively supporting an environment of employee engagement

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• As requested by company

What you have to offer:

• Ability to work independently in a fast paced environment
• Above average communication skills (oral and written)
• Full knowledge of department operations and skills
• Proficient use of Microsoft Office Suite
• Full knowledge of total store operations and skills
• High school diploma
• Minimum of 18 months of experience working in the front-end department

At Empire we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better –…