Security Officer; Part-time Bilingual ENG​/FR

JOB DESCRIPTION

Under the general direction of the Security Shift Manager, the Security Officer is responsible for protecting the company assets while being a welcoming ambassador to the casino. The officer will protect guests and team members against theft, fraud, vandalism, and abuse while delivering the highest level of service and respect to patrons and colleagues. Responsibilities include controlling access to the facility and sensitive areas, escorting visitors, assisting departments, handling lost and found, monitoring and recording data in a daily log and notebook, providing first aid and medical attention if required, ensuring adherence to company policies, motivating and leading by example, and supporting a safe learning environment.

• Monitoring, documenting, and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; preparing written and electronic statements.
• Enforcing restricted access by unauthorized persons.
• Observing transactions, slot drops, chip fills and transferring items to Lost & Found.
• Performing identification checks on guests who appear under 30.
• Referring disputes to the Security Supervisor.
• Conducting regular patrols of the interior and exterior of the property as assigned.
• Escorting guests and team members.
• Performing crowd control as directed.
• Attending first aid incidents.
• Assisting the Security Supervisor with enrolling guests in the Self‑Exclusion program.
• Ensuring compliance with licensing laws, health and safety and other statutory regulations.
• Performing other duties as assigned or directed.

• High school diploma or equivalent required; post‑secondary education an asset.
• Two years of experience working with the public in a service role or in the service industry.
• Previous experience or training in security an asset.

• First Aid/CPR and Responsible Beverage certifications are required. CNB provides the necessary training and certification for successful candidates.
• Ability to obtain and maintain a gaming registration within the applicable province (New Brunswick).

• Excellent problem‑solving and conflict resolution capabilities.
• Inquisitive, investigative mind, able to identify suspicious behaviors and make sound judgments.
• A willingness to learn, develop, and achieve new skills for personal and professional development.
• Computer literacy in MS Office.
• Ability to organize data with great accuracy.
• Knowledge of privacy legislation an asset.
• Self‑motivator with the ability to inspire other team members to enhance the guest experience.
• Ability to multi‑task and prioritize.
• Ability to follow rules, regulations, policies, and procedures at all times.
• Must be able to work independently, without close direct supervision, and apply good judgment and discretion under pressure.

• Fast paced with multiple priorities, deadlines and deliverables; exposure to conflict, distress and noise.
• The role requires a flexible schedule that adapts to business needs, with non‑traditional work hours including evenings or weekends.