Critical Incident Coordinator

Position: TELUS Health Critical Incident Coordinator
Elevate your career with TELUS Health as a Critical Incident Coordinator in a remote setting. Leverage your crisis management skills and bilingual proficiency to offer vital support after workplace incidents.

In this full-time role, you will be an integral part of the Critical Incident team. Reporting to the Team Manager, you will manage telephone intakes, perform needs assessments, and assign service providers. Additionally, you'll address email inquiries, ensuring timely support and effective crisis resolution.

Key Responsibilities:

• Answer calls from managers seeking support post-incident

• Assign suitable service providers for interventions

• Manage the team’s email requests seamlessly

Requirements:

• Post-secondary degree or equivalent

• Bilingual in English and French

• Minimum two years of customer service experience

• Strong organization and multitasking skills

• Ability to manage crises professionally

Bring your empathy, decision-making capabilities, and a positive attitude to TELUS Health's Critical Incident team.