Customer Service Representative; White Glove

Company Description

Join the Armour Team Today! Armour Transportation Systems has grown to be one of the largest trucking carriers in Canada, with 26 terminals, 4,000 pieces of equipment, nine maintenance facilities, over 750,000 square feet of warehouse space, and more than 2,000 team members.

Our vision is to be the dominant gateway between Atlantic Canada and the world, realizing profitable growth through leading transportation and logistics solutions, global partnerships, exceptional employees, and strategic acquisitions.

We are seeking a proactive and detail-oriented professional to join our team.

In this role, you will collaborate with diverse teams, customers, and stakeholders to optimize equipment and freight movement.

You will play a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience.

Role:
Customer Service Representative | White Glove Division

Location:

Moncton, NB

Schedule:

Monday - Friday | 8:30am - 5:30pm

• Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement.
• Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates.
• Schedule and confirm pick-up and delivery appointments.
• Conduct data entry with precision and attention to detail.
• Maintain and update customer portals to reflect current and accurate information.
• Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency.
• Continuously seek opportunities to enhance the customer experience.

• Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment.
• Self-motivated with strong analytical and decision-making abilities.
• Effective communication and leadership skills, with the ability to inspire and guide teams.
• Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes.
• Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a strong asset.

• Familiarity with the Truck Mate System is an advantage.
• Proficiency in Microsoft Office Suite, with the ability to create detailed reports in Word and Excel.
• Strong typing and general computer skills.

• Fast-paced, dynamic work workplace.
• High volumes of communication via email and phone.