Intermediate Quality Assurance Analyst

Job Type: Full Time Remote (Hybrid option available for those in the Ottawa area - 55 Murray Street Office)

Total Compensation: CAD $80,000.00 - $ base salary - Placement within range based on experience and qualifications

Vacancy Status:
This posting is for an existing vacancy  are actively hiring for this role.

As an Intermediate Quality Assurance Analyst, you will play a critical role in ensuring the reliability and quality of our mission‑critical software through a blend of manual and automated testing. You will contribute to our existing testing frameworks, extend and maintain automated test suites while also executing hands‑on exploratory and manual test scenarios, carry out functional and regression testing protocols across both approaches, and help establish quality metrics that drive continuous improvement.

You will work closely with development teams and product owners to enhance our testing infrastructure, support CI/CD pipeline integration for automated validation, and conduct thorough manual verification where human judgment and exploratory testing add the most value. In this role, you will contribute to the quality process for the engineering team, design and execute both manual and automated test cases that validate critical functionality, identify potential issues before they reach production, and maintain clear documentation of testing processes across the full testing lifecycle.

We are looking for a detail‑oriented professional who can contribute to quality initiatives, strengthen our automated testing coverage while applying rigorous manual testing practices, and support operational excellence in environments where precision, reliability, and mission success are paramount. The ideal candidate understands when to automate and when manual testing is the right tool for the job. This position offers an exciting opportunity to work on software that serves public safety organizations, where quality and reliability are not just business requirements – they’re mission‑critical imperatives.

This is a full‑time position based in Canada with a hybrid option for those in the National Capital Region. Eligible candidates must either possess or be eligible to obtain a Government of Canada Top Secret security clearance.

Eligible for Government of Canada Top Secret security clearance

• Minimum of 3+ years of experience in QA or Automation roles
• A minimum of 2+ years of experience implementing and working with test automation frameworks
• Demonstrated experience as a QA for a product or platform, and championing quality standards with cross-functional teams
• Proven track record of integrating QA methodologies and processes into cross-functional work streams
• Comfortable with both front-end and back-end testing methodologies
• Good understanding of QA methodologies, processes, and best practices
• Strong analytical mindset with exceptional attention to detail
• Excellent verbal and written communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences
• Demonstrated ability to work collaboratively across development teams and with product stakeholders
• Proven ability to troubleshoot complex issues and drive efficient resolution

• Experience with knowledge management systems, case management systems, or relevant defence industry applications
• Familiarity with Agile/Scrum methodologies and sprint-based development cycles
• Experience working in or closely with defence, public safety, or national security organizations

• Partner with product and development teams to understand requirements and develop testing strategies
• Create and maintain detailed test plans and test cases to ensure thorough coverage across all platform components
• Document testing approaches based on product risk assessments and regulatory requirements
• Advise on and implement testing strategies and frameworks across the entire platform

• Work with Scrum Masters to incorporate QA activities into development sprints
• Perform thorough manual testing…