Crisis Worker

Crisis Worker 2’s are responsible for providing Telephone Crisis Intervention and Mobile services 24 hours a day 7 days a week to mental health consumers in Westmoreland County. The services are provided in an effort to defuse crisis situations and provide stabilization and support to mental health consumers. Crisis Workers work in both Crisis programs and shifts are scheduled based on the needs of the Programs.

• Provide the following crisis intervention services: psycho- educational coaching, assessments, resource information, referrals and after care to mental health consumers who are exhibiting a wide array of acute problems/ behaviors, disturbed thoughts, mood and/or social conflicts. Services are provided via the telephone and in the community.
• Complete all documentation required for each Crisis Program according to the Program and regulatory guidelines. Documentation is to be completed appropriately, legibly and in a timely manner.
• Work cooperatively with Westmoreland County Behavioral Health and Developmental Services, Westmoreland County Case management and Supports, Inc. and other county providers.
• Can voluntarily participate in the on-call schedule for crisis mobile and agree to be available via cell phone to promptly respond to mobile crisis referrals when on-call.
• Attend all mandatory trainings, case conferences, and staff meetings as scheduled by the Crisis Unit Manager and Director of Mental Health Programs.
• Ensure all programs are operated in accordance with CSP principles.
• Ensure consumer confidentiality, right to appeal, and individual civil rights are maintained in compliance with HIPAA standards established by Westmoreland Community Action.
• Maintain compliance with HIPAA regulations, in regard to accessing Protected Health Information, according to the Table of Access contained in the HIPAA Policy and Procedure Manual. Employees’ access is on a “need to know” basis.
• Perform any and all other duties as assigned by the Hotline Crisis Unit Manager, Mobile Crisis Unit Manager, or Director of Mental Health Programs.

Provide Telephone Crisis and Mobile services as scheduled in an effort to defuse crisis situations thus reducing the need for more restrictive care. This position has the “need to know” information that links a consumer to a medical condition and is responsible for maintaining and disseminating that information according to HIPAA standards.

Our mental health team is seeking full-time and part-time Crisis Worker 2's to be responsible for providing telephone crisis intervention and mobile services to distressed Westmoreland County residents. As a Crisis Worker, you will use informed counseling skills to:

• Provide crisis intervention services including psycho-educational coaching, resource information, and referrals and after care to individuals exhibiting acute behavioral problems, disturbed thoughts, mood and/or social conflicts,
• Maintain 24/7 call center presence through three different shifts, and
• Travel using agency vehicle to respond to acute and emergency calls where such cases warrant.

Westmoreland Community Action (WCA) is a non-profit organization that works to connect individuals and families to opportunities and resources throughout the community to improve their quality of life and help to reduce poverty in the community. This is accomplished through housing, counseling, support, education, intervention, collaborations, partnerships, information, referrals, and networking.

The Mobile Crisis Team provides face-to-face intervention, assisting those in crisis during a variety of situations, addressing such issues as suicidal and homicidal ideation, concern for friend or family members, and behavioral…