Application Support Analyst : CPS Install

Overview

Join Jack Henry as an Application Support Analyst – CPS Install
. In this hybrid role you’ll work with community banks and credit unions to install, train, and support our core CPS products across Springfield, MO and Monett, MO.

• Analyze customers’ existing products/processes and consult to map the system to the Jack Henry product.
• Prepare customers for installation, guide them through the installation process, and provide training or support post‑installation.
• Oversee or perform system set‑up for customers (parameter set‑up).
• Provide software support/guidance by answering questions on function, features, and usage of software products, remotely or at the customer site.
• Communicate customers’ needs/expectations with programmers, team members, and the team leader.
• Maintain effective communication with customers throughout entire projects or cases.
• Perform other job duties as assigned.

• Minimum of 18 months experience in a financial institution, applications analysis, or software implementation.
• Ability to travel 10%.

• Experience working independently on non‑complex projects and on moderately complex projects under supervision or technical assistance.
• General knowledge in financial/credit union or related industry, Jack Henry products or equivalent competitors, and application functions.
• Computer skills with knowledge of applications including Microsoft Office Suite and general information systems knowledge.
• Business operations and procedures knowledge, including concepts and structures.

This is a hybrid role in Springfield, MO or Monett, MO. All locations may require an onsite interview or in‑person onboarding to verify identity.

Jack Henry offers comprehensive benefits designed to support physical, mental, and financial health. The company leads technology modernization, delivering secure data access, fraud mitigation, and seamless integration. Our culture values inclusion, sustainability, and community impact, fostering collaboration, innovation, and employee wellbeing.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is a equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.