Receptionist, Customer Service​/HelpDesk

Gibraltar Nursing Home in Monmouth is a home with a strong sense of community. The home has four floors and supports 96 residents (who we fondly call family members), and includes a close care village of 36 houses and apartments for people wanting independent living.

We are looking for a proactive and tenacious person who can deliver outstanding customer service.

Average 14.5-hour position. Schedule follows a rolling two‑week pattern and specific working times can be discussed during the interview:

• Week 1:
  Saturday, Sunday and Thursday
• Week 2:
  Monday and Tuesday

• Welcoming visitors
• Answering a busy reception phone system in a friendly and professional manner
• Managing inbox
• Post management
• Keeping database up to date
• Liaising with relatives – being their first point of contact
• Liaising with suppliers
• Events and training day organising
• Stock taking
• Other administration duties as required by the Home Manager

• Warm friendly, professional customer service skills
• Clear and confident phone manner
• Good time management skills
• Excellent attention to detail
• Good IT skills

Please apply by sending your CV, and a member of our Recruitment Team will be in touch. The first stage of the recruitment journey is an initial phone call to confirm that you are happy with our location, can travel to us easily, that the salary meets your expectations, and that the hours are suitable. During this call, we will also explain the rest of the recruitment process to you.