Support Team Manager – Residential Care

Position: Support Team Manager – Residential Care (Permanent)
Support Team Manager – Residential Care and Support Services – Hengoed and Caerphilly, South Wales

We are seeking a dedicated Support Team Manager to join a caring team providing support for people with learning disabilities in Hengoed and Caerphilly, South Wales. The Support Team Manager will be responsible for delivering high-quality, person-centred services across residential settings in these areas. This role requires strong leadership in managing support staff teams, ensuring compliance with safeguarding protocols, and promoting outcomes that enhance independence and community involvement.

The Support Team Manager will lead teams in providing personalised care, support planning, and risk assessments. Key responsibilities include managing budgets and care hours, supervising staff rotas, and ensuring adherence to legislative guidelines, including the Mental Capacity Act, Safeguarding, and DOLS. An essential part of this role is fostering a positive health, safety, and wellbeing culture while ensuring that people supported are involved in their care and community activities.

The successful candidate will have prior experience supporting individuals with learning disabilities and at least one year of management experience within social care. A relevant qualification, such as QCF level 4 or 5 in management, is preferred or the willingness to work towards this qualification. The role involves liaising with external agencies, families, and multidisciplinary teams, while also demonstrating flexibility to participate in ‘Out of Hours’ support.

Candidates should possess knowledge of legislative standards, safeguarding procedures, and active support strategies. Experience in delivering person-centred support that maximises independence and promotes community engagement is essential. The role involves leading and inspiring teams, delivering contractual key performance indicators, and continuously updating support plans based on feedback.

Key skills and experience include:

* Supporting people with learning disabilities or mental health needs

* Management qualification (QCF level 4/5 preferred or willing to work towards)

* Experience in social care team leadership and support planning

* Knowledge of legislative and safeguarding standards

* Strong communication, teamwork, and leadership skills

* Flexibility and ability to participate in out-of-hours service

Salary: £33,000 per annum

This role offers opportunities for professional development, funded qualifications, and a supportive benefits package, including annual leave, pension scheme, cycle-to-work scheme, and wellbeing initiatives.

If you are passionate about making a positive difference in people’s lives and meet the criteria above, we want to hear from you.

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone