Customer Service Team Lead & Trainer; Hybrid, SAP
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Aquarion Water Authority in Monroe, CT is seeking a Customer Service Team Lead/Trainer for the Call Center to coach and train staff, achieve targets, and resolve complex escalations, using SAP and Sinch/Contact Center data. The role collaborates with Collections, Billing and Service to optimize the customer experience and requires strong CRM, SAP and GIS knowledge.
This full-time, non-exempt position starts at $27.00 per hour, with a hybrid schedule after 3 months and potential on-site
We are seeking a motivated Customer Service Team Lead & Trainer (Hybrid, SAP) to join Aquarion Water Company in Monroe, CT, United States.
Join Aquarion Water Company and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Customer Service Team Lead & Trainer (Hybrid, SAP) role at Aquarion Water Company, based in Monroe, CT, United States.
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