Customer Service Team Lead & SAP Trainer; Hybrid
Listed on 2026-10-13
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Bilingual
Aquarion Water Authority in Monroe, CT seeks a Call Center Customer Service Team Lead/Trainer. You will coach and train staff to meet targets, resolve complex escalations, and use SAP, Sinch, and CRM data to support quality assurance and training materials.
Responsibilities include analyzing training needs, delivering weekly sessions, onboarding new CSRs, monitoring KPIs, and providing escalation support. The role is non-exempt hourly, starting at $27 per hour, with potential hybrid work after 3
As a Customer Service Team Lead & SAP Trainer (Hybrid), you will play an important part at Aquarion Water Authority in Monroe, CT, United States.
Join Aquarion Water Authority and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Customer Service Team Lead & SAP Trainer (Hybrid) role at Aquarion Water Authority, based in Monroe, CT, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).