Customer Quality Engineer
Job in
Monroe, Fairfield County, Connecticut, 06468, USA
Listed on 2026-10-12
Listing for:
Coherent Corp.
Full Time
position Listed on 2026-10-12
Job specializations:
-
Quality Assurance - QA/QC
Quality Engineering, Production QC/QA, Quality Control - QC Analysts/Managers -
Engineering
Quality Engineering
Job Description & How to Apply Below
- Analyze customer feedback and complaints to identify improvements to product quality issues.
- Support customer quality activities including corrective actions, complaint management, and customer communications.
- Partner with Manufacturing, Process Engineering, and New Product Introduction teams to improve product quality, process capability, and manufacturing quality performance levels.
- Lead root cause investigations and implement sustainable corrective and preventive actions using the 8D process.
- Analyze quality data and communicate trends, risks, and improvement opportunities to leadership and cross-functional teams
- Participate in new product introduction, product transfer, and manufacturing scale-up activities
- Support and maintain the Quality Management System in accordance with applicable standards and procedures
- Lead material review board meetings and use data as well as Customer requirements to make sound decisions on part disposition.
- Analyze customer feedback and complaints to identify improvements to product quality issues.
- Support customer quality activities including corrective actions, complaint management, and customer communications.
- Partner with Manufacturing, Process Engineering, and New Product Introduction teams to improve product quality, process capability, and manufacturing quality performance levels.
- Lead root cause investigations and implement sustainable corrective and preventive actions using the 8D process.
- Analyze quality data and communicate trends, risks, and improvement opportunities to leadership and cross-functional teams
- Participate in new product introduction, product transfer, and manufacturing scale-up activities
- Support and maintain the Quality Management System in accordance with applicable standards and procedures
- Lead material review board meetings and use data as well as Customer requirements to make sound decisions on part disposition.
- Bachelor's Degree in Engineering:
Quality Engineering or Quality Assurance, Materials Science, Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, or related technical field - Minimum 3 years of Customer Quality or Product Quality Engineering experience
- Experience applying SPC, Process Capability Analysis, FMEA, and Six Sigma methodologies.
- Experience leading root cause investigations and implementing corrective actions using an 8D approach.
- Experience working with manufacturing teams in a production environment
- Experience interacting with Customers and managing Quality related interactions
- Excellent communication and interpersonal skills
- Strong understanding of quality engineering principles and methodologies
- Ability to translate Customer needs and expectations to shop floor requirements
- Strong problem-solving and root cause analysis skills
- Ability to effectively interpret and analyze technical data
- Strong understanding of process control and risk management concepts
- Ability to challenge assumptions and influence decisions through data and technical reasoning
- Demonstrated ability to achieve results independently and within cross-functional teams
- Strong organizational skills and ability to manage multiple priorities
- Experience with quality management systems and ISO-based manufacturing environments
- Proficiency with Microsoft Office and quality data analysis tools
- Ability to build effective relationships with Operations and Engineering, Product management, Key account management, and Coherent Customers
- This is an in-person position at our Monroe CT or Newtown CT site. Travel between sites as needed (3 miles)
- Office and manufacturing floor environment with regular interaction with production processes, inspection equipment, manufacturing personnel, suppliers, and…
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