IT Helpdesk Technician - J0048815

Description

Maintains, installs, and troubleshoots IT related systems to ensure reliable operations.

• Researches and implements technological strategic solutions related to Helpdesk support
• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and Help Desk requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies
• Deploy hardware as needed.
• Provide Off‑Hour support as needed. This includes taking home company provided equipment nightly to provide support.

• Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
• Understanding of computer hardware (SSD, RAM, Processor, etc.)
• Knowledge and understanding of IT systems, and how they interconnect.
• Familiarity with mobile devices: iPhone and iOS
• Basic working knowledge of TCP/IP and LAN networking
• Adhere to all safety policies & guidelines.
• Willingness to take on special projects as directed by management.

Education:

Associate’s Degree in IT or related area, applicable certificates, or equivalent IT experience.

Experience:

Minimum of 1 year of experience; certifications relevant to the position will receive higher consideration.

• Team members may be routinely exposed to equipment operational noise, heat, cold, and dust.
• Team members may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged periods with no restrictions, as required by job duties.
• Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.).
• Comprehend and adhere to management directions and/or safety instructions with no restrictions.
• Effectively communicate in Business English language.
• Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties.
• Pull, push, carry, lift or move materials/people/items/equipment weighing over 50 lbs or more during the work shift, with the use of company-provided devices as required by job duties.

Travel:
Local travel may be required as needed. Must have a valid driver’s license.

Location:

100% Onsite

Entry level

Full-time

Information Technology

Motor Vehicle Manufacturing

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