Enrollment and Communication Manager

Job Overview

Enrollment and Communication Manager, Staff, Full‑Time, Monroe, LA, Louisiana Delta Community College – Enrollment Management Department. Unclassified – Administrative/Staff appointment.

• Assist with on‑site registration for Adult Basic Education (ABE) and credit courses; support peak registration periods.
• Serve as backup for phone calls and window services: answer calls and assist students/visitors; direct inquiries to appropriate departments.
• Help students complete applications and resolve registration problems; guide course selection and scheduling.
• Primary contact for student communications; distribute information via email, phone, and other communication systems.
• Work in all student and applicant communication systems; ensure timely and accurate responses to inquiries.
• Provide clerical support for the Dean of Strategic Enrollment Management: schedule, file, prepare documents; assist with special projects and events.
• Manage and support CRM system: update recruitment cohorts; develop and monitor prospective student data; create and execute communication plans; train end users; primary contact for CRM support issues.
• Team leadership and development: oversee staff or student workers; provide guidance, training, performance feedback; set priorities, monitor progress; maintain efficiency and meet deadlines.
• Additional responsibilities: maintain student records; collaborate with other departments; participate in professional development.
• Other duties as assigned.

Bachelor’s degree in communication or a related field.

• Proficiency in Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Flexible and adaptable to changing needs and priorities.
• Self‑motivation; ability to work independently and as part of a team.
• Preferred experience in higher education.
• Experience with Ellucian Banner.
• Experience with CRM software.

At Louisiana Delta Community College, benefits include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision), Tax Saver Flexible Benefits Plan, 14 holidays per year (including longer break at Christmas), generous annual vacation and sick leave, Employee Assistance Program. Specific benefits depend on job category, percent effort, and length of employment.

Passing pre‑employment criminal background screen is required. Louisiana Delta Community College is an equal opportunity/equal access employer. Louisiana Delta Community College is a State As a Model Employer (SAME) agency supporting improved employment opportunities for individuals with disabilities.