Desktop Support Technician

Overview

FMOL (Franciscan Missionaries of Our Lady) – headquartered in Baton Rouge, LA – seeks 2 Desktop Support Technicians to provide proactive IT customer support at offsite clinic locations. The role emphasizes rapid, on‑spot issue resolution and guest‑service‑level support to clinicians and staff.

• Conduct daily on‑site visits to offsite clinics and verify equipment readiness.

• Identify and troubleshoot immediate IT issues, or create helpdesk tickets for follow‑up.

• Maintain inventory and configuration at each clinic location.

• Deliver customer‑service‑focused support, mirroring a Disney‑world proactive service approach.

Experience & Skills

• Prior hardware and software troubleshooting experience.

• Strong customer‑service focus and interpersonal skills.

• Familiarity with Active Directory, Windows 10, Office 365, Printers, Servicenow, and ticketing systems.

• Intermediate level of technical support.

Contract position, fully onsite, based in Monroe, LA.

The pay range for this position is $14.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.