Data Center Team Lead: Network Operations; Louisiana)

EOS IT Solutions, a global technology and logistics company, is seeking a Data Center Team Lead for Network Operations to oversee hardware repair, troubleshooting, and fiber optic deployment operations in mission-critical environments. The role combines hands-on technical expertise with team leadership, requiring deep knowledge of CLI-based diagnostics, network hardware repair, and supervision of technician teams across 24/7/365 operations.

• Lead and coordinate teams of technicians on a day-to-day basis, assigning workloads, overseeing activities, and ensuring alignment with project priorities and productivity targets
• Perform advanced diagnostics using CLI tools such as Cisco IOS, NX-OS, and Linux shell to identify and resolve system and network issues
• Oversee physical hardware repair including component-level replacements such as drives, memory, NICs, PSUs, fans, and motherboards across server, storage, and network platforms
• Troubleshoot Layer 1–3 network issues including port failures, fiber optic cabling, link flaps, and misconfigurations; support fiber splicing and testing using OTDR, OLTS, and power meters
• Manage ticket queues, ensure SLA adherence, maintain incident documentation, and elevate performance concerns and operational risks to Site Supervisor

• 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments
• 2+ years of people management, supervisory, team lead, or mentoring experience demonstrating increasing responsibility
• Associate degree or higher in a technical discipline or equivalent hands‑on experience in data center operations
• Strong proficiency with CLI-based tools including Cisco CLI, Linux/Unix shell, iDRAC, and iLO
• Demonstrated experience troubleshooting and repairing fiber, server, storage, and network hardware; familiarity with network protocols such as ping, trace route, netstat, SNMP, and syslog

• Industry certifications such as CompTIA Server+, Cisco CCNA, or Dell EMC credentials
• Experience managing a technical support team in a multi-site environment
• Experience with ticketing systems such as Service Now or Remedy, and asset management platforms
• Familiarity with scripting for automation such as Bash or Python
• Experience working in a 24/7 operational environment with on‑call responsibilities

Health, Vision, and Dental Insurance starting 1st of month after start date; meals, snacks, drinks, and desserts provided; 10 Days PTO annually; 12 Paid Holidays; 6 Sick Days (after 90 days); 401(k) with $2,500 company match (after 90 days). Specific salary not disclosed.