Coordinator Quality Assurance

This is an exciting opportunity to join the Operations Team at Utili Quest, LLC as a Coordinator Quality Assurance.

Utili Quest, LLC is a leading provider of quality underground utility damage prevention for over three decades, with headquarters in Alpharetta, Georgia and additional offices in California, Indiana, Ohio, and across the Eastern United States. Founded in 1998, the company is a subsidiary of Dycom Industries, a leading specialty contracting services provider to the telecommunications and infrastructure industry.

The Coordinator Quality Assurance plays a critical role in supporting our Operations partners in damage prevention and quality assurance initiatives. The role requires a self‑motivated professional with a strong work ethic, organizational and interpersonal skills, and readiness to add value to our team on day one. The coordinator reports directly to the Supervisor of Quality Assurance and is responsible for highly organized prioritization of tasks, ensuring quality and integrity in the Damage Investigation process, and objectively investigating utility damages to communicate findings and improve field quality.

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) with Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

• Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process.
• Identify at‑risk Field Technicians who need additional training to prevent potential damages.
• Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client.
• Correct the field risk findings and coach/mentor technicians.
• Provide frequent and ongoing feedback to Field Check partners to improve quality results, reduce damages and ensure audit requests are being submitted with proper documentation.
• Communicate audit and investigation findings with quality assurance and operations management, both verbally and in written format.
• Effectively balance various job responsibilities while meeting daily productivity & efficiency standards, and completion deadlines.
• Provide witness testimony in small claims and litigated cases when necessary.
• Promote and maintain a strong safety culture and ensure quality standards are being met.
• Promote a good working relationship with clients, excavators, regulators, employees, and the public.
• Operate company vehicles in a safe manner and maintain a professional appearance.
• Support hands‑on utility locate training and education in Damage Prevention.
• Remain current on existing and emerging learning methodologies and technologies.
• Ticket production and weekend work may be required, as needed.
• Complete other duties as needed.

• High School Diploma or GED equivalency.
• 1 or more years of experience locating underground utilities and/or related experience.
• 2 or more years of experience locating underground utilities and/or related experience (preferred).
• Thorough understanding of utility locating procedures, marking standards and proficiency with locate equipment.
• Ability to troubleshoot difficult locates and interpret all utility plats.
• Demonstrated ability to appropriately coach and mentor technicians.
• Apply critical thinking skills to understand problems, analyze facts and anticipate results to make decisions based on available information and meet deadlines.
• Excellent verbal and written communication skills, including ability to communicate effectively with diverse individuals at all levels and areas within the organization.
• Proficiency in computer based technology and ability to learn new systems & software related to the role.
• Ability to be flexible and adaptive in a fast‑paced and dynamic work environment.
• Respond to emergency calls, as needed.
• Proficient in the use of hand tools and equipment (shovels, screw drivers, wrenches, and ped keys etc.).
• Ability to carry 3–5 lb electronic locating equipment for extended periods of…