Shift supervisor, Retail

Join to apply for the Shift Supervisor role at CVS Health.

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Management:
  Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Customer Service:
  Assist customers with their questions, problems and complaints; promote CVS customer service culture (greet, offer help, and thank); handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Merchandise/Presentation:
  Price merchandise; stock shelves; execute displays, signs, and inventory of weekly, promotional, and seasonal merchandise; execute the display and maintenance of off-shelf merchandise; reset departments following POGs.

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts; willing to work overtime as needed and respond to urgent issues at the store when they arise.

• Experience as a retail supervisor.

High School Diploma or Equivalent (Preferred but not required).

40 hours

Full time

The typical pay range for this role is $16.00 – $23.00 hourly.

We take pride in our comprehensive and competitive mix of pay and benefits—including affordable medical plan options, a 401(k) plan (including matching company contributions), an employee stock purchase plan, no-cost wellness programs, confidential counseling, financial coaching, paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Applications will close on 03/19/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.