Residential Installation & Service Technician

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the front‑of‑change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry‑level position, with an increasing degree of proficiency and decreasing degree of onsite‑supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements.

Works on straight forward tasks using established procedures.

$18.20/hr + Quarterly Bonuses & Paid Training. Comprehensive Benefits package effective Day 1, including Health, Dental, Vision;
Highly Discounted Cable Services, 21 paid days off + 8 Company observed holidays and more.

• Performs installations and changes of service, while adhering to company procedures and safe work practices, NEC and NESC requirements and local ordinances to provide or remove services to the customer. Completes all customer interactions as required.
• Performs service calls. Troubleshoots the drop from the tap to the customer's equipment. Assesses and designs basic home networks using appropriate technology and based on customer needs using coaxial cable, Ethernet, Wi‑Fi networks and MoCA.
• Completes associated record keeping in a timely manner to ensure all details of the work are recorded.
• Determines acceptability of service by reviewing and confirming quality of service, based on results of applicable tests and adjusts or fixes service to provide the best possible service for the customer.
• In support of Wi‑Fi installation and trouble calls, determines appropriate placement of devices and design of Wi‑Fi network in the home taking into consideration Wi‑Fi channels, co‑channel interference and channel utilization. Determines appropriate use of device options and provides advanced customer education to set appropriate expectations.
• Communicates, engages and provides customer education on products and services, including channel line‑up, applications, use of services and equipment, consumer devices and company policies.
• Cleans, maintains and stocks vehicle and equipment to be prepared to perform required duties. Reports need for vehicle repair or service when required and/or prescribed. Reports any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate.
• Reconciles with warehouse regarding issued CPE.
• Properly operates and maintains installation tools, technology and equipment, such as hand tools, light power tools, meters or ladders.
• Demonstrates the ability to navigate digital tools including work order management and digital diagnostics.
• Obtains and maintains appropriate licensing and/or background checks based on federal, state, or municipal requirements where applicable.
• Uses sound judgment in decision‑making, problem‑solving, project management and readily accepts ownership of personal decisions and actions regardless of the outcome to perform installation and service of products.
• Performs jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (e.g., 18–26 ft.), as determined by system requirements.
• Manipulates objects such as pens, keyboard, mouse, connectors, fasteners, wire and uses hand…