Administrative Assistant

Administrative Assistant – Weekdays 8am–4:30pm

$17.00 per hour – full time

We are seeking a new Administrative Assistant to join our MONROE Affordable Housing Offices and assist our Property Manager. You will be the first face seen at the front desk, responsible for answering calls, handling front desk operations, and performing a variety of office and customer service tasks. You should be familiar with the Microsoft Office suite and able to multi‑task efficiently between phone calls and administrative duties.

Key responsibilities include preparing resident correspondence, the monthly newsletter, and calendar; assisting with leasing functions such as responding to inquiries, providing information, conducting apartment tours, and ensuring forms/applications are complete and accurate. HUD experience is preferred but not required; we will train you on the necessary HUD procedures.

Assist the Property Manager in administrative functions of the affordable living property, including lease compliance and administration of a HUD‑funded program on site.

• Perform office and customer service functions in line with the property’s requirements.
• Conduct receptionist and clerical duties: answer phones, sort mail, fax, scan documents, prepare resident correspondence, maintain supplies inventory, and make bank deposits.
• Assist leasing functions: respond to inquiries, provide information, conduct apartment tours, and ensure complete and accurate applications. Assist with applicant background checks and welcoming residents.
• Process HUD forms and rental payments using program software; maintain resident lease and rent payment records.
• Help the Manager resolve resident concerns and complaints; maintain documentation and follow up.
• Maintain filing and organization for office functions.
• Assist with apartment inspections and move‑ins.
• Manage calendars, schedule and coordinate meetings and appointments.
• Scan invoices and enter data into the voucher system for payment.
• Act as Property Manager in their absence for short periods.

• High‑school diploma or equivalent required; additional business courses preferred.
• Associate’s degree in business administration preferred.

• Minimum two years of office administration experience, including record keeping and bookkeeping.
• Prior experience in affordable housing practices preferred.

• Apply common‑sense principles.
• Read, speak, and write English with proper grammar and style.
• Excellent customer service skills; communicate courteously, professionally, and tactfully.
• Operate office equipment (copier, scanner, fax & phone system, computer); strong working knowledge of Microsoft Word, PowerPoint, Outlook; basic Excel.
• Work with families, elderly, and/or disabled individuals.
• Basic math skills: addition, subtraction, multiplication, division and percentages.
• Strong organizational skills.
• Maintain confidentiality of personnel and resident information.
• Acquire basic knowledge of HUD Multi‑Family Handbook and Section 8 housing within one year of employment.

None.

• Remain stationary for extended periods.
• Hand‑eye coordination and dexterity.
• Near visual acuity.
• Stoop, bend and lift arms overhead.
• Move freely around office.