Member Experience Specialist - Float

# Member Experience Specialist - Float Monroe, MI 48162;
Temperance, MI 48182;
Dundee, MI 48131;
Maybee, MI 48159;
Newport, MI 48166;
Monroe, MI 48161## Overview Position Type Full Time Category Banking ## Description|  |  |  |  || --- | --- | --- | --- ||
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* TITLE:

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** Member Experience Specialist** |
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* REPORTS TO:

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** Branch Manager** ||
** FLSA:** |
** Non-Exempt** |
** CATEGORY:** |
** Full-Time** ||
** SEGMENT:** |
** Member Service** |
** PAY GRADE:** |
** Grade 8** |
** SUMMARY
* * The Member Experience Specialist will deliver exceptional member service through remote channels, addressing members’ needs and enhancing their overall experience. This role will ensure that all interactions are aligned with the credit union’s goals and values, while efficiently servicing our members. This position involves identifying the needs of our members while providing personalized solutions to promote the Credit Union’s products and services and to assist with a variety of member service- related activities such as opening accounts;

including IRAs and CDs, loan applications, and assist members with online banking needs. This individual will foster an environment that produces exceptional member service in accordance with MCCU’s Passion Statement.
** CORPORATE COMPETENCIES
** 1.
** Member Service and Value**– Deliver exemplary service internally and external in accordance with the credit union’s service standards and in a professional manner that projects confidence, knowledge, and ability to provide options and solutions to meet member needs within established policies and procedures. Interactions with members provide value and generate goodwill and a positive image of MCCU as a trustworthy financial institution.
2.
** Accountability/Accuracy/Efficiency** – Maintain a superior level of attention to detail and ensure accuracy in all transactions and activities performed. Organized and thorough in completing duties and a reliable team member. Ensure established processes and procedures are complied with and are consistently executed. Display self-motivation. Accept responsibility for own actions and hold others accountable to maintain appropriate levels of performance in accordance with established policies and procedure.
3.
** Team Player
- ** Possess exceptional collaborative skills to work cross functionally with various departments and operational areas to solve problems and advance ideas and innovation. Maintain positive working relations with all credit union team members to achieve corporate and departmental goals and objectives. Treat people with respect; keep commitments; inspire the trust of others.
4.
** Decision Making
- ** Consistently apply superior data driven decision-making techniques pertaining to job duties, inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as a tool for development. Exercise good judgement in making decisions, ensuring appropriate supervisory approvals are obtained.
5.
** Communication –
** Exhibit strong communication skills with internal and external stakeholders. This includes appropriate collaboration and engagement of staff and other higher-level executives in information gathering and sharing, project management, and implementation of projects and other assignments. It also includes communication with vendors, members, and other external parties. Respond to inquiries or refer inquiries to the appropriate department or person and exhibiting the necessary follow through with members and/or staff involved.

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- ** ESSENTIAL DUTIES
**** Performance Responsibilities –
** Responsibilities and duties related to this function are:
* Identify the needs of existing…