Medical Intake Coordinator

Make-A-Wish New Jersey provided pay range

This range is provided by Make-A-Wish New Jersey. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40,000.00/yr - $50,000.00/yr

Title: Medical Intake Coordinator

Department: Mission Delivery

Supervisor: Manager of Medical Engagement, who is currently in the process of being hired. In the interim, this position will report to the Vice President of Mission Delivery.

Status: Full Time, Permanent

Date: January 2026

Make-A-Wish® New Jersey, creating life-changing wishes for children battling critical illnesses in the Garden State with the belief that a wish experience can be a game‑changer, seeks a full‑time Medical Intake Coordinator to join our team at our Monroe Township, NJ facility. This is a great opportunity to share in the power of a child’s wish come true, while engaging with a diverse community, at one of the leading Make‑A‑Wish® chapters in the country.

This position will play a crucial role in our success, make an immediate impact, and experience profound job satisfaction and fulfillment.

The Medical Intake Coordinator will aid the Mission Delivery department with the intake of new referrals and executing the goals and objectives of the Medical Outreach team while providing support in all relevant areas throughout a child’s Wish Journey.

• Assess Make-A‑Wish eligibility of referred children in alignment with national criteria standards and organizational policies set by Make‑A‑Wish America.
• Coordinate, maintain and update referral intake and eligibility process ensuring proper data entry in database (Salesforce) and appropriate coordination of referral documentation for potential wish children.
• Support the intake procedures, including acquiring and processing required paperwork from medical professionals.
• Process and track referral including initial wish granting paperwork.
• Provide written record of all communications for each wish (telephone calls to medical professionals, emails, follow‑up, medical notes, etc.).

• Coordinate and follow up on medical eligibility and authorization forms once a wish has been declared.
• Collaborate with the Bilingual Mission Support Specialist and Volunteer Coordinator to ensure streamlined communication with medical teams throughout the Wish Discovery phase ensuring that a wish complies with National Make‑A‑Wish® policies adhering to the recommended timeline for the wish journey.
• Support the Mission Delivery team in conducting virtual and in‑person Wish Discovery visits for wish children and their families, when needed.

• Provide support as needed by assisting with the planning of wishes within the Wish Creation phase. This involves following up with the medical teams for authorization forms, medical equipment, nursing care, etc.
• Maintain relationships with medical professionals including sending wish feedback from their patients’ wish experiences.

• Achieve individual, departmental team and chapter‑wide goals related to mission enrollment and delivery.
• Provide staff support for Wish Discovery visits with wish family on predetermined evenings and weekends at the Samuel and Josephine Plumeri Wishing Place.
• Attend Volunteer Continuing Education Training sessions to support the volunteer department.
• Represent Make‑A‑Wish® New Jersey at annual events; work as a liaison and support figure for wish families who are in attendance.
• Maintain sensitivity and confidentiality to families being served by the Foundation.
• Adhere to all Make‑A‑Wish® America performance standards and Make‑A‑Wish® New Jersey policies and procedures.
• Other duties as assigned.

• Related work experience in medical outreach and/or health services, hospital setting and/or with medical professionals preferred.
• Knowledge of child development and childhood illnesses & treatment preferred.
• Bilingual and able to read, write and speak Spanish proficiently preferred.
• Fluency in other languages, helpful.
• Ability to manage and prioritize multiple tasks effectively in a timely manner.
• Evident of strong initiative,…