Product Support Engineer; Onsite

Location: HNC
12:
Customer Services - Monroe 4115 Corporate Center Drive, Monroe, NC, 28110 USA

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance: None/Not Required

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Monroe’s Engineers report to the site Engineering Manager and support all site functions; resolving production stoppages and ensuring repairs are completed in accordance with customer and regulatory requirements. The ideal candidate is a relationship builder, collaborative, organized and possesses the ability to communicate effectively and professionally with all levels of the organization. Proactive problem solving is essential, so the candidate must not be afraid to deal with ambiguity and management of change.

The ability to digest and analyze information quickly and accurately is critical, as it sound judgement and unwavering drive for problem resolution.

• Supports shop activities by providing technical clarity on repair manuals. Supports other operations functions as required to facilitate product repair
• Utilize systemic problem solving to drive process improvements and troubleshoot issues related to product and test equipment
• Develop plans for inspection, tear down, fault isolation, and lead local investigations related to product discrepancies
• Use engineering principles to design fixtures/tools to enhance or aid production
• Identify problems and conduct root cause analyses to determine corrective actions and validate solutions
• Coordinate implementation of Component Maintenance Manuals, Service Bulletins, Service Letters, and other technical data
• Ability to be flexible (change priorities as needed), hands-on, analytical and intuitive
• Must be able to provide technical support for multiple repair shops across a variety of product types
• Develops and partners with technicians to provide technical training
• Support facility’s cost control goals through improvement projects
• Conduct routine maintenance and calibration of site equipment
• Update and develop site technical data to support product repairs and machine maintenance

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
• Experience in fabrication, operations, installation and/or repair of mechanical and electrical products
• Hands on experience with Electrical/Mechanical troubleshooting

• Willing and able to adapt to a safety focused environment and strictly observe company/state/federal policies
• Experience in the design and maintenance of modern control systems
• Business acumen and knowledge with continuous improvement / lean tools and practices.
• 3+ years engineering experience
• Strong teamwork and collaborative with other functional groups
• Effective oral and written communication skills

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards…