IT Associate

Position Summary

As an IT Associate, your role involves providing day‑to‑day operational support for existing infrastructure services and desktop systems. This includes tasks such as backup and restore processes, tape handling, inventory management, and maintaining service ticket records. Additionally, you’ll monitor and maintain infrastructure software platforms, manage user/password compliance for manufacturing/laboratory systems, and oversee the company’s IT network, servers, and security systems. Your responsibilities extend to investigating network issues, collecting usage statistics, recommending system improvements, and performing routine configuration and installation of IT solutions.

Collaborating with relevant teams to address incidents and create viable workarounds is also part of your service delivery responsibilities.

• Provide day‑to‑day operational support for existing infrastructure services and desktop support.
• Backup and restore, tape handling, inventory management, and maintaining service ticket records.
• Monitor, support, and maintain infrastructure software platforms, including server/client operating systems, reporting platforms, VPN, and other software‑based systems.
• Manage user/password compliance (21 CFR Part 11) for manufacturing/laboratory systems.
• Maintain the company’s IT network, servers, and security systems.
• Investigate and diagnose network issues, collect IT usage statistics, recommend system improvements, and perform routine configuration and installation of IT solutions.
• Develop operational, installation, configuration, and upgrade documentation.
• Collaborate with relevant teams to create corrective actions or viable workarounds for incident resolution, including third‑party involvement when necessary.

• Bachelor’s degree in an Information Technology‑related field (minimum four years of study). (Required)
• Relevant certifications would be advantageous.

• 3+ years of experience in IT Help Desk.
• Minimum of three years’ experience in managing server infrastructures and data center operations.

• Proficient with Windows servers.
• Skilled in system and network configuration, systems installation, and upgrades.
• Familiar with LAN/WAN networking.
• Experienced in SAN and database administration.
• Proficient in IT helpdesk operations and technical support.
• Capable of managing and supporting equipment validation/qualification (CSV).
• Ability to manage complex projects.
• Competence in overseeing a small data center.
• Strong communication skills.
• Adherence to project timelines and completion targets.

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)

Mid‑Senior level

Full‑time

Strategy/Planning and Information Technology

Pharmaceutical Manufacturing

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