General Manager; Gerente General - Monroe, NC

Overview

General Managers lead their teams in providing guests with exceptional Southern Hospitality. They develop and lead a team that drives traffic, sales, and profitability while maintaining a customer-centric culture and ensuring an outstanding guest and employee experience.

People

• Actively seek growth opportunities or assignments for development.
• Communicate effectively and timely with all guests (internal and external).
• Take an active role with all new team members.
• Serve as a subject matter expert and adhere to all systems and processes.
• Demonstrate our Cultural Principles in every interaction.

Performance

• Adhere to all systems and processes including BoFood and BoLabor; serve as the subject matter expert.
• Uphold standards and take corrective action when standards are not met.
• Empower team members to maintain WOW guest service with every interaction.
• Reduce R&M through proper manager walks, process execution, and timely escalation of opportunities where applicable.
• Engage and foster external community relationships, including recruitment and sales growth via digital platforms and catering.

Profit

• Increase same-store growth through sales and guest counts.
• Understand the restaurant P&L results and how quality, service, and cleanliness impact sales.
• Participate in inventory management and uphold all safety and security standards.
• Engage in all LTOs throughout the LTO lifecycle, including training and POP by deadlines.

Qualifications

• A minimum of 3 years of management experience.
• 18 years or older
• Able to read, write and speak English.
• Must possess a valid driver’s license and have access to reliable transportation.
• Available to work any shift, 7 days a week, with a required 50-hour work week.
• Prior supervisory experience with a coaching mindset.
• Experience onboarding employees at all levels.
• Experience with Microsoft Office.
• Cash handling and bank deposit experience.
• Ability to multi-task and lead teams in a fast-paced environment.
• Capacity to bend, stand, kneel, and lift 25+ lbs frequently.

Benefits

• 401(k) with matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Paid training
• Vision insurance

We encourage applicants with a criminal record to apply. Bojangles Restaurants Inc. is a Fair Chance, Equal Employment Opportunity, and Affirmative Action employer.

Location notes:
Charlotte, NC;
Indian Trail, NC;
Pineville, NC;
Harrisburg, NC. Salary ranges vary by location.