Communications Center Specialist

Job Title

Communications Center Specialist

Monroe, NC

Rotating 12‑hour shifts (5:30 pm – 5:30 am) with every other weekend off

Join the Security Operations Center (SOC) at Novant Health as a Communications Center Specialist. This role is central to ensuring the safety of patients, visitors, and staff by managing high volumes of communication and dispatching Protective Services during both routine and emergency situations.

• Be part of a supportive, professional team where quality care and service go hand in hand
• Enjoy opportunities for professional growth in a dynamic healthcare setting
• Work in an inclusive environment that values the talents and perspectives of all individuals

At Novant Health, we believe that a true sense of belonging is essential to creating exceptional care experiences. We are committed to building a workplace where every individual feels seen, heard, and supported.

• Act as the central communication hub for the Security Operations Center
• Dispatch Protective Services in response to calls and incidents
• Monitor radio traffic and track real‑time status updates
• Respond to and document routine and emergency calls from team members, visitors, patients, and Public Safety personnel
• Understand and apply Public Safety protocols, policies, and applications
• Maintain thorough knowledge of all Novant Health facilities and Department of Public Safety (DPS) program

• Education: High School Diploma or GED, required. Some College Courses Preferred.
• Experience: Satisfactory experience as a Communications Technician, Emergency Telecommunications Specialist, Dispatcher, Preferred Related experience will be considered.
• Licensure/Certification: Crisis Prevention Institute Non‑Violent Crisis Intervention, Crisis Communications, or CIT within 1 year of hire; APCO Public Safety Tele‑communicator I and RQI Responder certified within 6 months of hire, required.
• Additional Skills (required): DPS, Security, law enforcement or military communications experience.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

137419

Entry level

Full‑time

Marketing, Public Relations, and Writing/Editing

Hospitals and Health Care

Novant Health is an equal‑opportunity employer. All qualified applicants will receive consideration for employment.