Social Work Program Manager; Adult Services

Responsibilities

• Provides program management and supervision for several sub‑units of a local department of social services, responsibility for all social work programs in a small local department of social services, or oversees the coordination and implementation of the Union County Public Schools (UCPS) Behavioral Health Collaborative Program. Employee manages work operations through considerable involvement with higher‑level management, community partners, and UCPS’s program and administrative staff to ensure consistency in the planning, evaluation, implementation and delivery of services.
• Work involves providing strategic guidance including developing and implementing strategies, goals and objectives in ways that promote agency culture and support program improvement to increase organizational effectiveness and supervision and development of staff. Establishes goals and suggests priorities for subordinate staff to ensure that work plans are consistent with the annual plan.
• Provides input into agency planning through periodic reports and meetings.
• Consults with subordinate supervisors on issues that impact program goals, objectives, policies and the delivery of services.
• Supports collaboration with service providers, foster parents, and other child‑placing agencies to ensure the highest quality of services is provided to the children who are served.
• Responsible for modifying or changing work assignments to maintain a balanced workload among subordinate staff.
• Compiles data in order to evaluate and monitor an administrative budget.
• Provides on‑the‑job training for staff and makes arrangements for staff to receive formal training when offered.
• Ensures that policies and standards are followed and explains and implements changes when necessary or to meet client needs.
• Monitors the work of subordinate staff through the review of reports, cases, conferences and informal discussions.
• Resolves informal complaints, problems and grievances.
• Issues initial oral and written warnings for disciplinary actions.
• Responsible for performance evaluations, approving leave requests and making promotion recommendations.
• Interviews applicants for positions supervised and makes recommendations to higher‑level management or hiring decisions.
• Performs other related duties as assigned.
• Makes referrals to local law enforcement, District Attorney, Division of Child Development and Early Education, and Aftercare and Prevention.
• Provides testimony in court on related CPS cases or cases subordinate staff are responsible for as necessary.
• Provides updated information about Child Protective Services to people in need or seeking services.
• Makes changes in work procedures to meet program demands and presents recommendations to management on issues which impact programmatic goals, objectives and policies.
• Manages a small unit budget necessary for staff administrative expenditures.
• Monitors the work of subordinate staff through case reviews, progress reports, conferences and informal discussions to assure compliance with operational standards and established policies.
• Discusses problems with staff and issues initial oral warnings for disciplinary action.

• Supervises Adult Services social workers and administrative support staff responsible for the delivery of intensive social work service to clients and their families who have serious and complicated social, economic, emotional or mental problems.
• Has working knowledge of social work principles, techniques, practices, and follows the rules and regulations set forth by the NC Division of Aging and Adult Services along with NC Adult Care Licensure Section.
• Monitors the work of social work staff by reviewing case narratives, annual assessments, quarterly reviews, guardianship status reports, monthly adult care home monitoring’s, facility complaint investigations, operational standards and established policies.
• Participates in client interviews to determine if abuse, self‑neglect, caretaker neglect or exploitation is occurring.
• Assess all calls, letters, or office interviews that may require Adult Protective Services (APS) and/or Guardianship screening.
• Maintains frequent contacts with DSS…