Sales Associate II

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things that last—so you can be yourself.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. We are wholly inclusive and innovative. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

The Sales Associate role is integral to the store’s success. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, and building ongoing customer relationships through a personalized experience.

• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships.
• Represents Coach as a brand ambassador and demonstrates selling and service expectations at all times.
• Creates short‑ and long‑term strategies to achieve personal metrics and performance goals.
• Provides in‑depth product knowledge, including features, benefits, current offerings, and overall value.
• Cross‑sells and encourages product add‑ons that relate to customers’ shopping needs.
• Attends to the unique and individual shopping needs of each customer.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Maintains a clean, tidy sales floor and complies with all retail policies and procedures.
• Supports cash wrap, inventory processes, visual merchandising, and operational tasks without impacting service.

• 1‑3 years of previous sales experience, preferably in a luxury retail service environment.
• Current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent; college degree preferred.
• Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie, and read price sheets.
• Ability to lift up to 25 lbs and, at times, 50 lbs for product shipment/transfers; flexible schedule including nights, weekends, and holidays.

• Drive for Results – consistently exceed goals and push self and others for results.
• Customer Focus – build effective trust and respect through first‑hand customer information.
• Creativity – generate new and unique ideas and connections among unrelated notions.
• Interpersonal Savvy – build rapport, diffuse tension, and work effectively with all people.
• Learning on the Fly – quickly adapt, analyze, and experiment to solve new problems.
• Perseverance – pursue energy, drive, and need to finish tasks.
• Dealing with Ambiguity – handle change, shift gears, and act without a full picture.

• Basic physical ability to maneuver the sales floor, shelves, and stock room; climbing, bending, kneeling required.
• Schedule flexibility to meet Coach scheduling expectations (including high‑traffic retail days).

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

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• Courage – provides current, direct, complete, and actionable feedback.
• Creativity – generates original ideas and connections among unrelated notions.
• Customer Focus – meets expectations of internal and external customers.
• Dealing with Ambiguity – copes with change and makes decisions without the full picture.
• Drive for Results – consistently exceeds goals and pushes for results.
• Interpersonal Savvy – builds constructive relationships and diffuses tension.
• Learning on the Fly – learns quickly, experiments, and finds solutions to new problems.

• Strategic Agility – anticipates future consequences and trends accurately.
• Developing Direct Reports and Others – holds frequent development discussions and constructs compelling development plans.
• Building Effective Teams – creates strong morale, fosters open dialogue, and defines success for the whole team.