General Manager

The General Manager leads store operations, develops talent, and drives sales and profitability while delivering an exceptional customer experience. This role brings the brand vision to life through strong leadership, customer engagement, and high store standards.

• Lead sales and profit performance, strategic planning, and execution of company initiatives.
• Set a customer experience vision, develop client engagement strategies, and lead community outreach.
• Recruit, coach, train, and retain a high-performing store team.
• Manage inventory, productivity, shrink, technology adoption, and store standards.
• Partner with cross-functional teams and foster an inclusive environment aligned with company values.

• Retail management or related experience in a complex, high-volume, or high-profile specialty environment preferred.
• Strong communication, business acumen, planning, prioritization, and time-management skills.
• Demonstrated success building positive relationships with customers, management, and coworkers.
• Ability to work a flexible schedule, including days, evenings, weekends, and occasional overnight shifts or travel.
• Ability to perform physical tasks, including standing and walking for extended periods and lifting or climbing as needed.