Youth Housing Support Staff

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As a Youth Housing Support Staff
—internally referred to as a Residential Youth Counselor
—you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House. You will promote positive interaction, provide life skills, social skills, and other enrichment activities at our Transitional Living Program in Everett and our Emergency Shelter in Monroe. Youth Housing Support Staff build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request. Youth Housing Support Staff Duties & Responsibilities

Full‑time, part‑time, and on‑call/relief hours are available on site in Everett and Monroe. Both programs operate 24/7 and have three shifts. Certain shifts may not be available at the time you apply.

• Day – 8:00 am to 4:00 pm
• Swing – 3:30 pm to 11:30 pm
• Overnight – 11:00 pm to 8:30 am

Starting wages: $21‑23 per hour depending on shift, with an additional $1.50 per hour for multilingual skills. Must have weekend availability.

• Build supportive relationships with youth and staff in a positive, collaborative manner.
• Maintain and model healthy and safe boundaries with youth.
• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.
• Assess emergency situations, gather pertinent information, and provide appropriate support.
• Follow mandating reporting and licensing policies and procedures.
• De‑escalate youth in crises and utilize anti‑racist, inclusive, equity‑based, and trauma‑informed care in all work.
• Process intakes and exits for youth, provide orientation to incoming youth, and enter required data for proper recordkeeping.
• Partner with case managers to support youth case plans and collaborate with staff regarding the plan, maintaining appropriate logs and forms with updated information.
• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff.
• Assist, demonstrate, and teach youth household tasks.
• Maintain cleanliness of facilities.
• Provide meals including grocery shopping, planning, and cooking.
• Arrange appointments, fill prescriptions, and dispense medication for youth.
• Communicate with other providers to assure youth are following through with commitments.
• Respond to community calls, drop‑ins, and referrals with appropriate information and directions.
• Participate in enrichment activities programming and planning with fellow staff.
• Provide information and directions for off‑site services to youth.
• Transport youth to appointments as needed.

• Medical, Dental, and Vision health options with employer contribution*
• 403(b) retirement plan with agency match*
• 21 days PTO accrual in first year*
• 10 agency‑recognized holidays
• Multilingual pay differential opportunities
• Paid training & testing: CPR/first aid, food handler’s permit, blood‑borne pathogens, abuse awareness, TB testing, and additional in‑depth practical trainings
• Benefits available for qualifying part‑time and full‑time employee statuses

• High school diploma/GED or high school equivalency
• Must be 21 years of age or older
• Six months minimum of experience working with youth
• Must attend weekly team meetings and bi‑weekly supervision
• DCYF background clearance
• Acceptable driver’s abstract with no more than two violations within the last three years
• Possess a valid driver’s license, auto insurance, and reliable transportation

• Ability to effectively communicate with all internal and external clients
• Be able to hear voices and alarms
• Read and comprehend a variety of materials
• Operate phone, computer, and record information for files and logs
• Lift up to 50 lbs
• Run up and down indoor and outdoor stairwells in case of youth emergency