Technical Support Clerk

Technical Support Clerk at Chicago Steel, powered by UPG

• Maintain and update plant documentation, including drawings, specifications, work instructions, SOPs, and quality/operations records.
• Prepare, organize, and distribute controlled documents to support Operations, Quality, and Engineering activities.
• Support reporting needs by compiling data from ERP systems (e.g., Epicor) and generating management reports in Excel and other formats.
• Assist with the PPAP (Production Part Approval Process) submission process by compiling, reviewing, and organizing required documentation.
• Enter and maintain data for operational and quality metrics (scrap, rework, customer complaints, audit findings, production KPIs, etc.).
• Provide clerical support for projects and initiatives, including filing, document formatting, and maintaining project logs.
• Assist with internal and external audits by preparing required records, organizing files, and ensuring documentation accuracy.
• Support change control activities by ensuring proper documentation is recorded, distributed, and filed.
• Maintain calibration records, training logs, and compliance‑related documents in accordance with ISO and company standards.
• Coordinate with suppliers, customers, and internal teams to collect, distribute, and track documents and certifications.
• Assist with customer complaint investigations by gathering information, preparing reports, and supporting corrective action documentation.
• Generate and distribute routine reports for management review, including performance indicators and project tracking updates.
• Provide general administrative support such as scheduling meetings, preparing agendas, and taking minutes for plant and departmental meetings.
• Perform other duties and projects as assigned to support overall plant operations and business goals.

• High school diploma or equivalent required;
  Associate’s degree or technical coursework preferred.
• 1–3 years of experience in an administrative, clerical, or technical support role; experience in a manufacturing environment preferred.
• Familiarity with quality systems (ISO 9001, IATF 16949) and document control processes a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with the ability to handle multiple priorities.
• High level of accuracy, attention to detail, and record‑keeping ability.
• Effective written and verbal communication skills.
• Ability to work independently as well as collaboratively with cross‑functional teams.
• Experience with ERP/MRP systems, document control software, or reporting tools (e.g., Minitab, QT9, or equivalent) preferred.

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Administrative
• Industries: Metalworking Machinery Manufacturing