CUSTOMER SVC​/DEPT LEADER

We are hiring a CUSTOMER SVC/DEPT LEADER at Kroger in Monroe, WI
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Key responsibilities include establishing an outstanding customer experience through exceptional service, maintaining a safe and clean environment, leading the front‑end department, and driving the company’s Customer 1st strategy.

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front‑end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or Issues, and illegal activity, including: robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the Front‑end.
• Adhere to all local, state and federal laws, and company guidelines.
• Assist management in supervising and coaching front‑end associates in the performance of their duties.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Retail or Customer Service experience