Case Aide- CYF

The full-time Case Aide provides, upon request and under the direction of the Supervisor and Case Workers, direct services to children and families involved with the CYF Unit. Duties include but are not limited to supervised visitation, transportation, home visits, parent education and support, school liaison work, providing support to CYF caseworkers, and other tasks as directed by the CYF supervisor.

This position also requires accurate record keeping and case documentation, filing and other errands and paperwork as assigned by CYF supervisor or caseworkers.

• Provide supervised visits and oversight.
• Provide direct services to clients at the request and direction of the supervisor and care managers, including phone calls, face‑to‑face observation, gathering signatures from client/family, making collateral calls and making referrals.
• Coordinate and/or provide transportation to clients if other transportation is not available.
• Provide parent education as assigned and appropriate.
• Act as liaison between agency and school systems.
• Perform home visits as assigned.
• Provide observation, listening and communication skills to assess and provide for continuity of care.
• Assist and support Supervisor and Case Workers as assigned.
• Perform miscellaneous duties as time permits.
• Maintain client/agency records in accordance with federal, state and agency policies.
• Maintain the confidentiality of client information and protected health information as required by federal & state regulations and comply with accepted professional standards.
• Attend staff training /development as assigned and appropriate.
• Participate in unit meetings, client staffings and other meetings as assigned and appropriate.

• Associate’s degree in Human Services or closely related field.
• One year of related direct service experience working with children and families. An equivalent combination of education and clearly documented training or experience that provides the required knowledge, skills and abilities may be considered.
• Working knowledge of computers, computer programs, typing, and data entry.
• Current WI driver’s license and unlimited access to reliable, insured transportation.

• Ability to comprehend and interpret a variety of documents including member medical diagnoses and medication recommendations, financial reports, letters and memos, state and federal rules and regulations, manuals, papers, job applications, insurance forms, budget sheets.
• Ability to prepare and to maintain a variety of documents including but not limited to member progress notes.
• Ability to record and deliver information, explain procedures and instruct staff and members.
• Ability to communicate effectively with members, supervisor, physicians, other health professionals, law enforcement, the general public, hospital, clinic and school personnel, and department staff both in orally and in writing.

• Ability to add, subtract, multiply, divide, and calculate decimals and fractions.
• Ability to compare, count, differentiate, measure and/or sort data and information.
• Ability to classify, compute, tabulate, and categorize data.

• Ability to lead others and reinforce thinking to perform tasks.
• Ability to apply abstract thinking to perform tasks.
• Ability to work independently.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to use independent judgment frequently in non‑routine to occasionally highly unstable situations, including decisions on implementing member service and treatment plans and encounters with potentially volatile individuals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to analyze data and information using established criteria, in order to define consequences and to consider and select alternatives.
• Ability to apply situational reasoning…