Part-Time Shift Leader

Part-Time Shift Leader – MINISO USA

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. Responsibilities include conducting cashiering, opening/closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing, and promoting the store’s membership program.

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring compliance with safety and operational procedures.
• Resolve customer concerns professionally and Escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ year of experience as a keyholder, supervisor, or shift leader, preferably in retail.

USD $16.90 - $22.00 /Hr.

Entry level

Part-time

Management and Manufacturing (Retail)