Operations Supervisor

Your Role:
At the Heart of the Chain  Salary Range
$48,125.00 - $60,156.50 .
Core Duties  Safety and Compliance   Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
Enforce safe working methods and behaviors within the team.
Conduct safety audits and warehouse checks.
Supervise warehouse traffic, van audits and ensure safe vehicle movements.
Ensure warehouse cleanliness and organization.
Respond to emergencies as required.
Cleaning, general housekeeping
Operations and Logistics   Oversee shipping, receiving, dispatching, inventory management and package dispatching process.
Conduct quality checkups on return pickups and return to the client process.
Conduct IDCs/Drivers check in/out process.
Unload trailers and verify freight against manifests.
Assist with sorting, scanning, and processing packages (including defective items and returns).
Reporting and Administration   Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
Complete daily timesheets and submit to the Station Manager.
Perform data entry as needed.
Team leadership and Customer service   Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs
Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
Address delivery complaints, damages, or lost packages promptly.
Ensure high service standards and customer satisfaction.
Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
Other duties as assigned
Work Environment:
Fast-paced warehouse setting.

Shift: Fri-Mon 4:00am-2:00pm
Why Join Intelcom | Dragonfly?
Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program...
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

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