Racquet Pro Shop Associate Summer

Yellowstone Club is a paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Racquet’s facilities include 3 new hard tennis courts, 6 new pickleball courts, 2 platform tennis courts and plans are underway to build 2 new padel courts by summer of 2025. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

The purpose of the Racquets Pro Shop Associate is to oversee the merchandise and operations of the pro shop, manage scheduling for court reservations and lessons, and provide outstanding guest service while adhering to Yellowstone Club’s standards and expectations.

• Ensurethateachmemberandguestreceivesoutstandingguestserviceinaguestfriendlyenvironmentwhich includesgreetingandacknowledgingeverymemberandguest,maintainingoutstandingservicestandards,solidproductknowledgeandallothercomponentsofguestservice.
• Empoweredtoguaranteetotalguestsatisfactionhospitalityandprofessionalismtoourguestsatall times,takeprideinrepresenting
  
  Yellowstone
  
  Clubprofessionallywithourmembersandguestsandassurethatalltransactionswithguestsarehandledinalegalandethicalmanner.
• Understandandapplyallpropertysafetyandsecurityprocedurestomaintainasecureandsafeenvironmentfor employees,members,andguestsatalltimes.
  
  Intheeventofanaccidentoremergency,seekmedicalattentionifnecessaryandcontactthe
  
  General Manageror Human Resourcesimmediately .
• Maintainafavorableworkingrelationshipwithall Clubemployeestofosterandpromoteapositiveworking environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain and oversee merchandise inventory, ensuring products are displayed neatly, stocked adequately, and priced accurately.
• Schedule court reservations for tennis, pickleball, and other racquet sports in an efficient and organized manner.
• Manage phone and email communications, addressing Member and guest inquiries promptly and professionally.
• Schedule lessons for Members and guests with appropriate racquet professionals.
• Utilize comprehensive knowledge of racquet sports and pro shop merchandise to assist Members and guests effectively.
• Provide accurate and timely information about services, programs, and events.
• Execute all point-of-sale transactions accurately and efficiently.
• Maintain a clean, organized, and inviting environment within the pro shop and surrounding areas.
• Collaborate with racquet professionals to ensure seamless scheduling and service delivery.
• Assist in preparing in-store displays and visual merchandising to meet Club standards.

• Monitor and restock inventory, reporting low stock levels to management.
• Assist with promotional efforts for racquet sports events and activities.
• Handle Member and guest complaints or issues with professionalism, escalating as needed.
• Provide support for organizing racquet-related tournaments or special events.
• Maintain privacy of Members and guests at all times.
• Perform all responsibilities in alignment with Yellowstone Club’s policies, procedures, and service standards.

Thisjobdescriptionisonlyasummaryofthetypicalfunctionsofthispositionandshouldnotserveasanexhaustiveor comprehensivelistofallthepossibleduties,tasksandresponsibilitiesbeingperformedbypeopleassignedtothis classification.

Allpersonnelmayberequiredtoperformdutiesoutsideoftheirnormalresponsibilitiesfromtimeto time, asneeded.

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